POSTAGE & PACKING CHARGES
I aim to dispatch your yarn asap - usually within 1-3 days, although there may be some delays over the main holiday periods - ie. Christmas. If there is a problem with posting within this period, I will email you and let you know.
Once your yarn is paid for, your skeins cannot be purchased by anyone else. There is usually a little delay in the website updating itself, but the site doesn't allow anyone to purchase your skeins. I usually send an e-mail to let you know when your skeins have been posted out to you.
POSTAGE & PACKING is a flat rate cost of £3.50 for all UK customers.
We use Royal Mail to deliver all our yarns.
Where possible, skeins will be untwisted and sent out flattened in the post. Just lift out each skein from the packet and twist it back up into a skein.
We're trying to keep our postage costs at a fixed rate and a flat rate cost for everybody, rather than increase the postage costs in line with Royal Mail price increases.
Postage costs @ £ 3.50 are for the UK only.
APOLOGIES, BUT FOR THE MOMENT, I AM NOT POSTING THE YARNS OVERSEAS. POSTAGE IS TO THE UK ONLY.
SEVERAL CONSIGNMENTS OF YARN HAVE NOT ARRIVED AT THEIR DESTINATIONS AND OF COURSE THERE IS AN ULTIMATE COST WHICH HAS TO BE BORNE BY ROYD MOOR YARNS.
I DISLIKE DISAPPOINTING MY WONDERFUL CUSTOMERS WHEN YARNS ARE EITHER DELAYED OR DON'T ARRIVE AT ALL.
PLUS THE TIME AND PAPERWORK INVOLVED IN TRYING TO CHASE UP THE YARNS ONCE THEY HAVE LEFT THE UK.
SO IT IS WITH GREAT REGRET THAT FOR THE MOMENT THE YARNS, PARTICULARLY THE CASHMERES, ARE NOT BEING POSTED ABROAD.
ONCE I'M ABLE TO CHANGE THIS, I'LL PUT A MESSAGE ON THIS PAGE.
AND THANK YOU SO MUCH FOR YOUR UNDERSTANDING.