POSTAGE & PACKING CHARGES
The yarns will now be sent out flatpacked in order to reduce postage costs for our customers.
Royal Mail will be increasing their postage charges again this year and we would prefer not to pass those costs on to our customers. So - we're trying to think outside the box and have decided to send out the yarns as flat as we can and reduce the postage charges and the savings we can pass on to our customers. Instead of £3.50, we will be charging £2.50 per package.
POSTAGE & PACKING is now a flat rate cost of £2.50 for all UK customers.
We use Royal Mail to deliver all our yarns.
There is only the one lot of postage to pay @ £ 2.50 no matter how many yarns you purchase. If there is a large consignment being posted out, we usually send the package signed for on delivery. There is no extra cost to you as a customer for this service.
We're trying to keep our postage costs at a fixed rate and a flat rate cost for everybody, so if you are buying a single skein, or 10 skeins, the price for postage will be the same.
Postage costs @ £ 2.50 are for the UK only.
We aim to dispatch your yarn asap, although there may be some delays over the main holiday periods If there is a problem with posting within this period, we will email you and let you know.
Once your yarn is paid for, your skeins cannot be purchased by anyone else. There is usually a little delay in the website updating itself, but the site doesn't allow anyone to purchase your skeins. We usually send an email to let you know when your skeins have been posted out to you.
APOLOGIES, BUT FOR THE MOMENT, WE ARE NOT POSTING THE YARNS OVERSEAS. POSTAGE IS TO THE UK ONLY.
SEVERAL CONSIGNMENTS OF YARN HAVE NOT ARRIVED AT THEIR DESTINATIONS AND OF COURSE THERE IS AN ULTIMATE COST WHICH HAS TO BE BORNE BY ROYD MOOR YARNS.
We DISLIKE DISAPPOINTING MY WONDERFUL CUSTOMERS WHEN YARNS ARE EITHER DELAYED OR DON'T ARRIVE AT ALL, PLUS THE TIME AND PAPERWORK INVOLVED IN TRYING TO CHASE UP THE YARNS ONCE THEY HAVE LEFT THE UK.
SO IT IS WITH GREAT REGRET THAT FOR THE MOMENT THE YARNS, PARTICULARLY THE CASHMERES, ARE NOT BEING POSTED ABROAD.
ONCE WE'RE ABLE TO CHANGE THIS, WE'LL PUT A MESSAGE ON THIS PAGE.