POSTAGE & PACKING CHARGES

The yarns will now be sent out flatpacked in order to reduce postage costs for our customers.

  

The major change to postage is sending out each skein of yarn individually- because of Covid. So the postage cost will come down to £1.30 per skein, rather than the blanket cost of £3.50 that has been in place up until now. For example, most knitters will buy 2 skeins for a pair of socks, so that postage cost will reduce to £2.60 and the skeins will arrive as individual packages. The reasoning behind this? I want to be all inclusive for knitters and many people are still not keen to accept parcels directly or individually. It's invasive for me to ask each buyer what their personal situation is, so skeins sent individually can easy post through a letterbox, without the need to collect a package from a post office or sorting office, especially if someone is unable to accept a parcel. The upside is that if you're buying 2 skeins of sock yarn for a pair of socks, your postage costs are cheaper.

I've trialled the system on eBay to see how it works and for the vast majority of knitters, it's worked really well. I've found that knitters and crocheters are so helpful towards one another and the new postage system I have in place is to benefit as many crafters as possible. Thank you for being so incredibly patient with this.


We aim to dispatch your yarn asap, although there may be some delays over the main holiday periods If there is a problem with posting within this period, we will email you and let you know.

Once your yarn is paid for, your skeins cannot be purchased by anyone else. There is usually a little delay in the website updating itself, but the site doesn't allow anyone to purchase your skeins. We usually send an email to let you know when your skeins have been posted out to you.

Overseas postage

APOLOGIES, BUT FOR THE MOMENT, WE ARE NOT POSTING THE YARNS OVERSEAS. POSTAGE IS TO THE UK ONLY.

SEVERAL CONSIGNMENTS OF YARN HAVE NOT ARRIVED AT THEIR DESTINATIONS AND OF COURSE THERE IS AN ULTIMATE COST WHICH HAS TO BE BORNE BY ROYD MOOR YARNS.

We DISLIKE DISAPPOINTING OUR WONDERFUL CUSTOMERS WHEN YARNS ARE EITHER DELAYED OR DON'T ARRIVE AT ALL, PLUS THE TIME AND PAPERWORK INVOLVED IN TRYING TO CHASE UP THE YARNS ONCE THEY HAVE LEFT THE UK.

SO IT IS WITH GREAT REGRET THAT FOR THE MOMENT THE YARNS, PARTICULARLY THE CASHMERES, ARE NOT BEING POSTED ABROAD.

ONCE WE'RE ABLE TO CHANGE THIS, WE'LL PUT A MESSAGE ON THIS PAGE.